Working in design research, empathy is one of our primary tools. Reflective practitioners quickly learn where they and their teammates have strengths and weaknesses using empathy to produce understanding.
Continuing this week’s trend of identifying distinctions and creating categories, here’s a list of skills associated with what is commonly called “empathy” and what I prefer to call synesis, which is a form of interpersonal understanding that emphasizes worldviews as much as feelings and which sees understanding, not so much as a receptive act, but as an collaborative instauration (discovering-making) between persons (researcher and informant) within a situation.
- Reception – detecting signals from an informant that something requires understanding that is not yet understood
- Reaction – controlling one’s behaviors to permit or encourage signals to emerge
- Perception – interpreting the signals and sensing what they signify from the perspective of the informant — feeling-with or seeing-with, using whatever immediate signals are available to the researcher
- Constraint – suspending one’s own perspective in order to make space for the informant’s understanding
- Response – interacting with the informant to spiral in on understanding whatever truth the informant is trying to convey
- Immersion – developing a tacit sense of the informant’s worldview and “entertaining” it, or “trying it on” through detecting the validity in the informant’s truths
- Application – using a tacit sense of the informant’s worldview to participate in understanding with the informant — to attempt understanding of the situation at hand and explaining it in the informant’s terms
- Approval – iteratively testing applications of understanding with the informant, and continuing to test applications of the informant’s worldview until the explanations are accepted and confirmed by the informant
- Conception – clarifying, articulating and internalizing the informant’s perspective in terms of other perspectives
- Collaboration – dialogically working with researchers and informants to craft new concepts capable of earning approval from all persons involved
From this, you can see why the emphasis on emotions — pathos — in the word “empathy” strikes me as impoverished. Synesis (together-being) is a far better word, especially when you take it in the two-fold sense I prefer:
- It is putting together the experiences of a situation so they make sense (understanding a situation)
- It is using the pursuit of understanding a situation to develop understanding between persons.
So, yes, sensing and feeling the emotions of other’s or intuitively grokking their mindset are crucial skills required for understanding, but empathy must not be confused with understanding. It is only a necessary starting point. Further effort and deeper insights are required to develop empathy into genuine understanding.