From “Dialogue”, the first essay in the collection Between Man and Man:
Be clear what it means when a worker can experience even his relation to the machine as one of dialogue, when, for instance, a compositor tells that he has understood the machine’s humming as “a merry and grateful smile at me for helping it to set aside the difficulties and obstructions which disturbed and bruised and pained it, so that now it could run free”. Must even you not think then of the story of Androclus and the Lion?
But when a man draws a lifeless thing into his passionate longing for dialogue, lending it independence and as it were a soul, then there may dawn in him the presentiment of a worldwide dialogue, a dialogue with the world-happening that steps up to him even in his environment, which consists partly of things. Or do you seriously think that the giving and taking of signs halts on the threshold of that business where an honest and open spirit is found?
You ask with a laugh, can the leader of a great technical undertaking practise the responsibility of dialogue? He can. For he practises it when he makes present to himself in its concreteness, so far as he can, quantum satis, the business which he leads. He practises it when he experiences it, instead of as a structure of mechanical centres of force and their organic servants (among which latter there is for him no differentiation but the functional one), as an association of persons with faces and names and biographies, bound together by a work that is represented by, but does not consist of, the achievements of a complicated mechanism. He practises it when he is inwardly aware, with a latent and disciplined fantasy, of the multitude of these persons, whom naturally he cannot separately know and remember as such; so that now, when one of them for some reason or other steps really as an individual into the circle of his vision and the realm of his decision, he is aware of him without strain not as a number with a human mask but as a person. He practises it when he comprehends and handles these persons as persons — for the greatest part necessarily indirectly, by means of a system of mediation which varies according to the extent, nature and structure of the undertaking, but also directly, in the parts which concern him by way of organization. Naturally at first both camps, that of capital and that of the proletariat, will decry his masterly attitude of fantasy as fantastic nonsense and his practical attitude to persons as dilettantist. But just as naturally only until his increased figures of production accredit him in their eyes. (By this of course is not to be implied that those increases necessarily come to pass: between truth and success there is no pre-stabilized harmony.) Then, to be sure, something worse will follow. He will be pragmatically imitated, that is, people will try to use his “procedure” without his way of thinking and imagining. But this demoniac element inherent in spiritual history (think only of all the magicizing of religion) will, I think, shipwreck here on the power of discrimination in men’s souls. And meanwhile it is to be hoped that a new generation will arise, learning from what is alive, and will take all this in real seriousness as he does.
Unmistakably men are more and more determined by “circumstances”. Not only the absolute mass but also the relative might of social objectives is growing. As one determined partially by them the individual stands in each moment before concrete reality which wishes to reach out to him and receive an answer from him; laden with the situation he meets new situations. And yet in all the multiplicity and complexity he has remained Adam. Even now a real decision is made in him, whether he faces the speech of God articulated to him in things and events — or escapes. And a creative glance towards his fellow-creature can at times suffice for response.
Man is in a growing measure sociologically determined. But this growing is the maturing of a task not in the “ought” but in the “may” and in “need”, in longing and in grace. It is a matter of renouncing the pantechnical mania or habit with its easy “mastery” of every situation; of taking everything up into the might of dialogue of the genuine life, from the trivial mysteries of everyday to the majesty of destructive destiny.
The task becomes more and more difficult, and more and more essential, the fulfilment more and more impeded and more and more rich in decision. All the regulated chaos of the age waits for the break-through, and wherever a man perceives and responds, he is working to that end.