Faced with a perplexity, we can accept the perplexity as a such and try to uncover the problem concealed in it. Or we can respond to the perplexity it as a known problem — one we already know how to pose and resolve —  and bury the true problem deeper in words and activity.

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For every premature answer, there’s a premature question.

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Perplexities are innovation goldmines.

Most of the time we try to invent ingenious ideas to solve the same old problem.

But when we see problems in new ways, new solutions suggest themselves. It’s just like asking a question from a new angle that effortlessly brings forth a surprising new answer.