All posts by anomalogue

Faith and belief-production

Philosophy, Politics

On Facebook Leafy said “My friend and I have been asking ourselves WHY people have so much contempt now for experts. … Stephen’s contribution is: Americans still fundamentally live in a culture informed by a team spirit that pits Science against Christianity, as if these things were part of the same sport. Even though many claim not to believe in God, we still tend to thus address all knowledge through the lens of authoritarianism, dogma, and faith. Since the development of the scientific method, modern science has always recognized that knowledge is a work in process, and that part of the Great Work is to prove ourselves wrong. But most Americans nevertheless now apprehend Science as substitute for Christianity, and blame it as if it were a bad religion with evil priests when it doesn’t immediately have all the right answers.”

I felt a need to clarify:

My point was that America still lives with unconscious habits of thought that form its beliefs, and that this is true not only for the right, but also for the left.
 
If your faith-habits lead you to reject explicit belief in, say, original sin, in invisible demonic forces, in metaphysical moralism, in the future coming of a kingdom of god, in a conversion that makes the scales fall from your eyes (so you can experience the true Truth), that the beliefs you claim are true change your moral status, etc., etc. etc., if your faith-habits remain the same as before, you’ll just trade out one believed-in entity for another, and they’ll perform very similar functions. The more ideologically-driven a person is the more conspicuous this becomes.
 
To root out not only the beliefs but the belief-producing faiths, you have have to examine the what, how and why of your thinking, iteratively design and try on new concepts and methods of thinking until something starts making new sense of our experience — and then the hard work starts of gradually rebuilding our habits around this new kind of conceiving, perceiving, thinking and responding. This is a much more arduous process than having a brilliant flash of insight into the true Truth that either wokes you or red-pills you, and knocks you right off your horse.
 
But our faith leads us to anticipate some great eureka that delivers us to righteousness. So if we happen to hear something that gives us a minute of conceptual coherence, we interpret it as finally seeing the light. Nope, it’s just the effect of ideological coherence when you’re not accustomed to it. Many other worldviews/lifeworlds are possible. And I promise, most of those many others will actually work better than the kind that bowls folks over who don’t think much about their thinking.
And then I added the following, because I just cannot resist beating two of my deadest horses 1) fundamentalism-is-a counterfeit-religion, and 2) scientistic-belief-is-a-form-of-fundamentalism:

…And further, [when someone rejects beliefs without rejecting the faith that produces and sustains them] because only the what of the belief has changed but the how of the believing is left untouched, most folks who “believe in science” do so in the same manner as those who “believe in Jesus”. In other words, they are scientistic, not scientific.

But to clarify, I do not consider scientistic thinking to be an infection of science with religious thinking. Believing in this manner ruins religious practice at least as much. “Believing in Jesus” with a faith that thinks that certain facts we can hold in our heads are like golden tickets that get you into the heavenly chocolate factory — that’s ideology, not religion. And the only thing it has to do with religion is that it body-snatches and reanimate religious symbols. It is a horrible shame that people equate fundamentalism with religion. Fundamentalism and religion couldn’t be more different.

Ready-to-mind

Design Instrumentalism, Enworldment, Philosophy

Since the early 20th Century, much has been made of the role language plays in understanding. As a designer, I am tempted to say too much has been made of it.

In human-centered design we are accustomed to seeing people do things apparently unthinkingly, gropingly, experimentally — but then afterwards, when we ask for an account of the actions, we’ll get an explanation that clearly conflicts with what we observed. When I read about split brain experiments in Jonathan Haidt’s Happiness Hypothesis, which showed how the rational part of the brain confabulates explanations of parts of its own organ to which it has no access, it all rang familiar. Usability tests are full of obvious confabulations, and this is why we observe behaviors in addition to doing contextual interviews.

Designers quickly learn that users’ mouths are not fully qualified to speak for their own hands. But increasing I am doubting if users’ mouths are fully qualified to speak for their own mouths.

This spreading suspicion is derived from one important characteristic of well-designed things, especially well-designed tools: they extend the being of the person who uses them. A well-designed tool merges into a user’s body and mind and disappears. A poorly designed tool refuses to merge and remains painfully and conspicuously separate from oneself. Tools, even the best-designed ones, must be learned before they merge and vanish. Once the merging and vanishing happens, the tool is known.

This tool relationship was famously described by Martin Heidegger in Being and Time. He used the example of a hammer. The normal, everyday attitude the user of the hammer has toward the hammer Heidegger called “ready-to-hand”. The hammer belongs to the equipment in the workshop and is invisibly available and used by its owner in his work activity. This is in contrast to “present-at-hand”: the mode of being where an tool is perceived as an object. Despite the standpoint most of us assume when we sit in a chair thinking about objects, present-at-hand is an exception to the rule. It normally happens only when something goes wrong and the hammer’s availability or functioning is interrupted, rendering the hammer conspicuously broken or absent, or when the tool is new and unfamiliar and is not yet mastered.

As a designer, I must also point out that a tool will frequently revert back to present-at-hand if it is badly designed and constantly demands attention due to usability snags or malfunctions. And now, 90 years after Being and Time, there is an entirely new situation that disrupts the ready-to-hand relationship. Currently our workshops are largely virtual and are equipped with software tools which are frequently updated and improved. With each improvement our tools become unfamiliar and are knocked back to present-at-hand until we can figure out how it works and practice using it, and re-master it so that it can merge back to ready-to-hand.

I find I have precisely this same relationship with concepts and with words. New concepts start out as present-at-hand, and they must be learned and practiced and mastered before they stop being logically connected bundles of words, become ready-to-hand (ready-to-mind) concepts which can be used for making sense of other words, arguments, objects and situations. A well-designed philosophy book guides a reader through this process, so that by the time the book concludes, a new conceptual tool has become familiar and has merged with — and, ideally disappeared into — the repertoire of concepts that makes up one’s worldview. Ideally, these concepts merge so fully into one’s own being that they become second-natural, and seem as if they are part of reality itself when we observe it.

The view that concepts and words are essentially tools (as opposed to representational models of the world) belongs to the pragmatism school of philosophy, and is called “instrumentalism”. It is a radically different way to conceptualize truth, and it changes absolutely everything once the concept is mastered becomes ready-to-mind.

There is something to be gained by refracting the pragmatic implications of instrumentalism through the theoretical insights of Heidegger’s tool phenomenology and then examining the result with the trained sensibility of the human-centered designer. My friend Jokin taught me a Basque saying: “What has a name is real.” To lend some reality to this synthesis, let’s call it “design instrumentalism”.

A design instrumentalist says “Ok. If concepts are tools, let’s design them well, so that they do what we need them to do, without malfunctioning and as life-enhancingly as possible. And let’s get clear enough on the intended purpose, users and use-contexts of each concept so that we are making smart tradeoffs and not overburdening the concept with out-of-scope requirements that undermine its design.” In other words, let’s construct concepts that produce truths that work toward the kinds of lives we want.

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Design instrumentalism has some surprising and consequential implications.

One of them these implications concerns what it means to know. Normally, if we want to assess someone’s knowledge we request an explanation. If a lucid explanation is given, we conclude that this person “knows what they’re doing.” But is this true?

What if an ability to speak clearly about a concept is one ability, and the ability to use the concept in a practical application is a separate ability? The requirement to explicitly verbalize what one knows — as opposed to simply demonstrate mastery — might create conditions where those with linguistic felicity might appear more generally competent in everything, and those who are most able, because their ability is tacit, might find themselves under-rated and constantly burdened with false tests of their competence.

Another is an expectation that a competent practitioner can always — and should always — be able to provide a clear plan of action and a lucid justification for whatever they are setting out to accomplish. However, this is a separate skill, and not even one that precedes my ability to use the concept. This does not mean that we do not use words to assist our learning, because we certainly do rely on words as tools to help us learn. But these verbal learning tools should not be confused with the object of the learning or the substance of what is learned. They are scaffolding, not the building blocks of the edifice.

And like Heidegger’s famous hammer, which is invisibly ready-to-hand until it malfunctions, at which point it shifts into conspicuous presence-at-hand as the user inspects it to diagnose what’s wrong with it, concepts we are use are rarely verbalized while we use them for thinking. It’s only when concepts fail to invisibly and wordlessly function that we notice them and start using words as workarounds or diagnostic and repair tools for the malfunctioning concepts that are breaking our understandings.

A requirement to verbalize concepts before we use them, or while we are using them amounts to a form of multitasking.

must shift between wordlessly doing and translate the doing into words, and the two tasks interfere with one another, producing a stilted performance. Having to verbalize what we do while doing it is like embroidering while wearing thick gloves.

So, where am I going with this line of thought? The notion that all real understanding is linguistic is not only inaccurate but practically disastrous. My experience designing and experimentally evaluating designs has shown me that real understanding is, in fact, a matter of ontological extension — precisely the overcoming of language in formation of direct non-verbal interaction with some real entity. That is, unless the understanding in question is understanding how to verbalize some idea. Of course, nearly all academic work consists precisely of acquiring abilities to verbalize, so it is hardly surprising a theory that insists that all understanding is essentially linguistic would gain prominence among participants in the academic form of life.

Interposing words

Perplexity craft

Concept craft

Gospel Pharisee

Judaism

“I no longer know how from that I came to speak of Jesus and to say that we Jews knew him from within, in the impulses and stirrings of his Jewish being, in a way that remains inaccessible to the peoples submissive to him. ‘In a way that remains inaccessible to you’ — so I directly addressed the former clergyman. He stood up, I too stood, we looked into the heart of one another’s eyes. ‘It is gone,’ he said, and before everyone we gave one another the kiss of brotherhood.” — Martin Buber, Between Man and Man

In even the best Christian writing, for instance, Bruno Latour’s religious essays, I am frequently frustrated by a view of Judaism that strikes me as off-the-mark.

Many Christians seem to have received their understanding of what Judaism is (and, because it serves an antithetical function, what Christianity isn’t) through the image of the Pharisees in the Gospels, the deserving targets of Jesus’s harshest rebukes and arguments. Jesus was always on one side, the Pharisees were on the other side. Their sharp differences seem to demonstrate that Jesus represented a different religious vision, a new true one opposed to an old obsolete one. And it is casually assumed the old obsolete way represented by these freeze-framed Pharisees represents what Judaism has been from the time of Moses to today.

From a Jewish perspective, however, things look different. The ancient tradition that is today called Judaism is one long incessant struggle (Israel means “struggle”), a progress achieved through breaks, leaps and resumptions, through losses and recoveries of everything imaginable and unimaginable — the land, the Temple, faith, righteousness, the immediacy of God’s presence — over and over again. Jewish scripture is full of repeated disputes, failings, fallings-away, rebukes, repercussions, returns. People sometimes say “life is a series of interruptions,” and the story of the Jews one of recovery from some of the most catastrophic interruptions humankind has ever witnessed.

It is also necessary to understand that struggle is part of Jewish culture. Jews value argument. There is a Hebrew word for a sacred argument, Machloket L’shem Shemayim, meaning “disagreement for the sake of Heaven”. It is said that an argument of this kind is true in a way that surpasses any belief any person could hold. When the most faithful Jews argue, it is the furthest thing from rejecting the other. It is the best way to love your opponent.

Finally, the tradition to which Judaism belongs has never stopped reinventing and reinterpreting itself. The so-called Old Testament is really a long series of new testaments that reinterpret and add new layers of richness to what came before. It is all woven from past sayings and passages, recombined, tilted and refracted to reveal and generate new dimensions of meaning. When Jesus quoted, juxtaposed and re-angled passages from Torah, Psalms and Proverbs he was, once again, doing what Jews do, and he did it brilliantly.

Seen from this vantage point, Jesus fits right into the pattern of Jewish history, culture and faith. What Jesus represents is not an exception, but the very rule in Judaism. What he lived and taught was not an interruption of Judaism, but the most essentially Jewish reinterpretation, resumption and continuation. His arguments with priests and scribes were not a protest against his tradition, but participation in it. He was Judaism incarnate, but this incarnation neither began with Jesus, nor ended with him, but is just the doing of Judaism. Jews are supposed to incarnate their faith.

Only the deepest misunderstanding of the tradition to which Jesus belonged, loved, and ceaselessly affirmed, permits the strange expulsion of Jesus from his own Jewish world into the bizarre not-of-this-world diaspora of Platonic heavenly forms. This kind of vision of heaven is likely a Greek ethnocentric misunderstanding of Jesus’s at-hand transfigured kingdom, which is right here, right now, with us.

I am not saying that Jesus did not contribute to the development of Judaism. He did, but he did so as one more Jew in a chain of Jews stretching back to Abraham, and extending through the present day into the future. And when Christians penetrate the superstitions and moralisms that crust and obscure their own faith and feel that living kernel inside, it is Judaism they are finding there, the same living kernel that Jesus found and embodied.

This is why I say the best Jews and the best Christians share the same faith, even if their beliefs diverge.

Balking at the threshold

Philosophy

An idea I have repeated too much: We resist deep change, not because we love the old or hate the new, but because of the intolerable span of dread that separates the old from the new.

At the threshold of deep change, in the face of something so new that it requires a preliminary forgetting of the old before true understanding is possible, a soul will sometimes balk. What can this balking look like?

  • Allowing the message to be interrupted before it is complete
  • Avoidance or distraction, switching focus away from the message
  • Interpretation of the threshold anxiety as evidence of a real threat
  • Questioning motives of the messenger, or otherwise nullifying the validity of the message ad hominem
  • Investigating the causes of the message, rather than receiving its content
  • Subjecting the message to formal analysis before listening to its content
  • Creating conflict, and destroying the conditions for understanding
  • Attempting to silence the messenger
  • Ridiculing the message or the messenger
  • Postponement of hearing the message to a more suitable time
  • Repeating the old truth in place of hearing the new message
  • Asserting personal incapacity to understand the message
  • Accusing the new message of having no coherent meaning to understand
  • Shoehorning the new message into old frameworks, rendering the message incomprehensible
  • Reducing the new message to existing old ones and blurring and denying essential distinctions
  • Assuming a superior spiritual status, rendering this and all messages pointless
  • Dominating the conversation; interrogating instead of listening
  • Shifting focus from content of message to the form of the message (for instance critiquing it as rhetoric)
  • Deflection; treating the message as something to be heard by someone else
  • Assessing the effort required to understand as a bad investment of time and effort
  • Performing active listening, while not listening
  • Letting the messenger talk, but not allowing message to penetrate; moving to the next topic before understanding has occurred
  • Jumping to associated ideas before understanding happens
  • Exalting the form of the message itself as a counterfeit for understanding
  • Adoring the messenger in place of understanding the message
  • Hating the messenger in place of understanding the message
  • Flattering the messenger in place of understanding the message
  • Interpreting the message as non-comprehensible magical incantation
  • Experiencing the message aesthetically instead of understanding
  • Listening to the message but deferring understanding until later

In many myths (including the Easter myth, which is on my mind because today happens to be Easter) an uncanny zone (of time or space or state) separating the old and the new. Traversing that zone is requires considerable skill and (as Joseph Campbell pointed out) often spiritual assistance.

*

Incidentally, speaking of Easter — which for Christians marks the passing of an old dead faith and the rising of a new living one — this morning I am reading an interesting paper by Bruno Latour, where he relates an amusing Babel-like story:

Jesuits who had settled in China in the XVIIth century, write to Rome complaining about the fact that, under pressure from the Dominican friars, they are obliged to utter the formula of the consecration in Latin. In effect, when the priest says: ’’Hoc est enim corpus meus,” it presents to the ear of a Chinese : “Hocu ye-su-tu ye-nim co-lo-pu-su- me-um,” which, if the Jesuits did not provide a French translation of what the unfortunate Chinese hear at the moment of the transsubstantiation, could pass for a fairly good approximation, give or take a few consonants, of : “emanation, ancient, lord, office, rule, handsome, rest, each, road, flee, thing, meditate, greening, meadows”.

I am imagining a short story where the Chinese receive this string of words as a magical incantation — a Latour liturgy — a rite around which a new religious faith revolves. The rite and its commentary is recorded in a Chinese Newer Testament which relates the miraculous story of a series of wild historical accidents that generated the string of Holy Words, despite the conceits of silly Hebrews and Europeans who thought they understood the meanings, but which were only preparations for something far greater:

Emanation, Ancient Lord!
Office rule handsome!
Rest each road.
Flee thing — meditate!
Greening meadows.

Amen

Raw experiential resources for my next book

Biography, Design, Design Instrumentalism, Enworldment, Geometric Meditations, Philosophy

I am making a list of some strange phenomena which are the daily fare of strategic designers, but which are seldom experienced outside the field, at least not in the way designers experience them. By designers, I mean anyone engaged in human-centered design. These phenomena do not occur at the same intensity and frequency in problems that do not explicitly contend with subjectivity. Designers must live with them at full intensity, for long durations, without any easy escape route. Here is the list, so far:

  • Dependency on conceptual models (which I will just call “models”) to guide the forming of a system that is experienced as clear and coherent to those who participate in them
  • Uncanny difficulties in agreeing on models among members of design teams, which render subjective differences stark
  • Difficulties in interpreting phenomena, and especially subjective phenomena, among different team members
  • Difficulties in weighing design tradeoffs among different team members
  • Existential pain associated with relinquishing (or even temporarily suspending) models that one has adopted — even in order to listen and understand another perspective — a phenomenon that can be called “pluralistic angst”
  • Dependence on profound respect, trust and goodwill among team members to navigate through and out of pluralistic angst
  • Tactics employed by well-intentioned people to avoid the pain and effort required to overcome pluralistic angst
  • The ubiquity and invisibility of models — and the best models are the most ubiquitous and the most invisible — not only in design, but all understanding, which only becomes detectable in pluralistic conflict
  • The miraculous way truths and unnoticed realities leap from nowhere (ex nihilo) when a different model is adopted and used
  • The weird way a change in a sufficiently foundational model can sometimes change (transfigure) the meaning of one’s life as a whole, even when the change is meant only to affect a localized problem
  • The fact that there are no determinate techniques, rules, criteria to overcome pluralistic angst (though there are approaches that can assist the process) — that people are thrown back into their bare unequipped souls to find the resources needed to overcome it together
  • The solidarity among team members which can result from overcoming pluralistic angst with respect, trust and goodwill

Anyone who has been through the harrowing experiences described about enough times 1) to recognize what is happening, 2) to find faith that these things can be overcome, 3) to understand the value of overcoming them, 4) to find the attitude of soul most conducive to overcoming them (which includes grace toward one’s own missteps, doubts and moral failings during the process) might start seeing similar phenomena everywhere, at all scales, from international politics to personal relationships to one’s own inner conflicts. Or, at least this is what happened to me.

I was driven deep into existential philosophy, including phenomenology and hermeneutics then into pragmatism and its offshoots in social science to try to understand the weird kinds of pain I experience as a designer. Philosophy has never been speculative or abstract to me. It is concrete, near and a matter of life and death.

As a result of this search for understanding, I have designed myself conceptual models to help me re-understand the human condition as largely one of conflicting conceptual models.

It is here that it becomes fairly obvious how philosophy and design connect and merge into something inseparable. That is what I plan to write about and publish next, now that I have crystallized my core conceptual models in the form I believe they deserve.

Ideological automatons

Philosophy

“On the one hand, design is determined by ideas and material conditions over which designers have no control, yet, on the other hand, designs are the result of designers exercising their creative autonomy and originality. To put the paradox in the most extreme terms, how can designers be said to be in command of what they do, but at the same time merely be the agents of ideology, with no more power to determine the outcome of their work than the ant or worker bee? There is no answer to this question: it is a fact that both conditions invariably co-exist, however uncomfortably, in the work of design. The same apparent paradox occurs in all manifestations of culture: any painting, film, book or building contains ideas about the nature of the world…” — Adrian Forty, Objects of Desire

More and more, when I read Marxists writing about ideologies and the material conditions that produce them, apparently automatically, with no trace of intellectual agency, especially not of a philosophical nature, I find myself reflecting on the ideologies and material conditions of academic life, especially in those fields where Marxism tends to flourish. What are the forces of academic production, and what is it about them that channels so much thinking into this odd Marxist materialist conclusion? As much as academics like to think of academia as a shelter from brutal commercial forces from which non-academic life can be studied, analyzed and reinterpreted, I’ve seen it up close, and the forces which shape the lives of academics are at least as brutal, and far more intellectually intrusive than any I have seen in out in the private world. If fact, if my only exposure to business were that of a social sciences professor reading newspapers and history books with the rigorously-trained eye of a Marxist, looking through the lens of my own first-hand experience of university committee politics and peer-juried journal submission, I can see myself becoming unable to see anything but materially-determined ideological mind-control behind individual efforts at autonomy.

I need to reread We Have Never Been Modern.

Ghost-hearted

Biography, Ethics

Some people in our lives won’t exist toward us from the other side.

They suppress response. They withhold respect. They plate themselves with loveless indifference. They cut things short, deflect, postpone, neglect. Vulnerable words are left unanswered, hanging, abandoned in a vacuum.

When they become angry and attack to wound, the humanity of the violence is relief from the nothingness they maintain the rest of the time.

As Susan says, their ghostliness haunts us.

When we are wounded by a ghost heart and try to reconcile with them — when we ask for collaboration to coauthor the ending of the story — this is when the ghost heart exists least of all. It turns out that you were written out from the start. This is (and was always) your problem, your story — and their story, and your part in it, is (and was always) theirs alone. And no human forgiveness will be exchanged. None will be given; none will be accepted. It doesn’t matter, because you are not real.

There is no choice, now. You must amputate this being — this real person whoever they were — from your biography. They will remain there for a long time as nothing, though — a question with too many answers, an aching phantom limb.

Design Collaborator’s Bill of Rights

Design, Ethics

Recently I’ve been asking my teammates to exercise certain rights I believe all design collaborators on projects should have. So far, the rights have been listed as occasions arise, but I’m starting to want to keep a list, because I don’t want to forget them, but also because they feel sacred and I would like to see them worded precisely and laid out systematically as a Design Collaborator’s Bill of Rights. I will be updating this list, and once it stabilizes I might letterpress it as a physical piece.

  • The right to a brief: every team member has the right to request a clearly framed problem to solve autonomously (as opposed a specification to execute).
  • The right to clarity: every team member can request a detailed explanation for any aspect of the project, until it is completely understood.
  • The right to justification: every team member can raise explicit concerns with decisions, and to have the concerns addressed.
  • The right to propose alternatives: every team member is free to conceive and communicate different approaches to solving problems.
  • The right to have pre-articulate intuitions: every team member can expect to have pure (pre-articulate) intuitions respected as valid, and to be assisted in giving the intuition explicit, articulate form.
  • The right to speak: every team member’s voice will be actively welcomed in discussions, meaning that opportunities to enter the conversation will be offered and space to communicate without interruption will be protected. 
  • The right to be fully understood: every team member can expect active listening from teammates, which means they will be heard out and interpreted until full comprehension is accomplished.

First sixteen copies of Geomentric Meditations

Biography, Geometric Meditations, Judaism, Philosophy

Yesterday, despite UPS’s best efforts I managed to get both boxes of the printed spreads of Geometric Meditations. I unpacked and organized the components, and assembled the first sixteen copies. I gave the first three copies to Susan, Zoë and Helen. I put the fourth in my library, in the religion section with the Kabbalah books. This is a book I’ve wanted in my library for a long time.

The process of making these books is labor intensive. Here’s the process:

  1. Collate the signature from six separate stacks of spreads.
  2. Fold each sheet.
  3. Use template to punch three holes (for sewing) through the signature fold.
  4. Measure 14″ of red waxed linen thread and thread it through the bookbinding needle.
  5. Starting from the top hole in the spine sew the signature, using a figure-eight pattern.
  6. Tie off the top and trim the threads evenly.
  7. With a craft knife (#11 Olfa) trim top and bottom edges in .75″.
  8. Trim outer edge in .75″.

I’m working on methods to streamline production, but it is still time-consuming.

If you receive a copy of this book, please take care of it. In each book is fifteen years of intense thinking, hands-on use and iterative design, five years of obsessive writing, rewriting and editing, one year of final editing and design tweaking, two months of production work and about half an hour of handcraft.

I made everything as beautiful as I could, and I am uneasily pleased with how it turned out.

Whitehead and Peirce

Ethics, Philosophy, Star

Currently I’m reading David Ray Griffin’s Whitehead’s Radically Different Postmodern Philosophy after more or less giving up on Stengers’s more playful and imaginative, but tragically francofuzzled, Whitehead introduction. Griffin’s is far more straightforward and clarifying, and that is what I am after.

One of the central ideas in this book is prohibition of philosophical performative contradictions., or as Griffin summarizes it: “…it is antirational to deny in theory ideas that one necessarily presupposes in practice is that one thereby violates the first rule of reason, the law of noncontradiction. It is irrational simultaneously to affirm and deny one and the same proposition. And this is what happens when one denies a hard-core commonsense idea. That is, one is denying the idea explicitly while affirming it implicitly. This point has been made by Karl-Otto Apel and Jürgen Habermas in their critique of “performative contradiction,” in which the very act of performing a speech act contradicts its semantic content, its meaning.”

This reminds me of a passage from Charles Sanders Peirce’s seminal Pragmatist essay “Some Consequences of Four Incapacities Claimed For Man”: “We cannot begin with complete doubt. We must begin with all the prejudices which we actually have when we enter upon the study of philosophy. These prejudices are not to be dispelled by a maxim, for they are things which it does not occur to us can be questioned. Hence this initial skepticism will be a mere self-deception, and not real doubt… Let us not pretend to doubt in philosophy what we do not doubt in our hearts.”

But there are interesting differences between Whitehead’s and Peirce’s objections to skepticism to commonsense beliefs. Whitehead saw self-contradictions, where Peirce saw counterfeit beliefs in the form of theoretical assertions. Both saw a peeling apart of the theoretical snd practical.

My view on this emphasizes the morality of denial: In most of these denials of commonsense I see an attempt at solipsism. Some claim of reality transcending mind is dismantled and reduced to a mental phenomenon that can be accepted or rejected at the discretion of the thinker. This desire to solipsize what is mind-transcendently real is the active ingredient of evil. Life requires small doses of such solipsism to shelter us from the overwhelming dread of infinity, but when philosophies move from emphasis and deemphasis to ontological negation, this should be taken as a possible symptom of autoapotheosis, the desire to mistake ourselves for God, the ultimate failure of philosophy, theology, which manifests itself as ideology.

The Jewish-Christian overlap

Design, Judaism

One of the best things about becoming Jewish is that the process has clarified for me very precisely what I love and what I dislike in Christianity.

What I love in Christianity is exactly what I love most in Judaism. Jesus distilled the most beautiful elements of Judaism and made them harmonize and inter-illuminate. He was an unsurpassed genius, and it was through him that Judaism became capable of producing modern humanity as we know and love it.

What I dislike in Christianity is where Jesus ends and Paul begins — the whole magic legalistic universe he invented and shoehorned his christized Jesus into —  which is also precisely where it betrays Judaism.

I’m not one of those boring people who rejects Paul because he was mean, harsh or misogynistic. According to most experts, relative to the standards of his time he was above average in all the virtues good liberals prize most. He may have even helped advance liberalism, and for that outcome I am grateful, even if I find his methods distasteful.

No: my problem with Paul is that his worldview is poorly conceived and designed. It’s a hacked-together mess, lacking in plausibility and usability. If Paul’s concept of God is the only one you have available, it is a miracle if that doesn’t force you into atheism. The only part that’s any good design-wise is the sliver that reinforces what Jesus tried to teach.

To summarize: Judaism and Christianity overlap in Jesus’s teachings. Judaism and Christianity diverge where Paul started inventing his own religion.

A little something to upset everyone.

Design-Centered Human

Biography, Design, Design Instrumentalism, Enworldment

Someone asked me, with respect to my work, what I call myself these days. If people understood 1) what design is, and that 2) all design, done competently, is, necessarily human-centered design, I’d want to be called simply a Designer. Because this is nowhere near the case, I call myself a Human-Centered Designer.

At that point my friend Tim called me Design-Centered Human. That’s pretty apt.

A faith of sacred questions

Judaism, Philosophy

It seems to be a perverse law of reality that the more ultimate and urgent a question is to human existence, the less we can hope to have an answer. Stuck without answers, we are forced into different forms of faith, which include:

  • Tradition — accepting answers provided by trusted others from the past or present and actively cultivating belief.
  • Speculation — experimenting with possible answers and adhering to the ones that seem best to believe.
  • Practicality — rejecting such questions and living strictly within the limits of mundane truths which can be answered.
  • Distraction — suppressing the urgency of ultimate questions by redirecting, distorting or dulling attention.
  • Quietism — declaring ultimate unknowns to be unknowable, and therefore less a matter of questions to ask and answer than mysteries to contemplate.
  • Mysticism — abandoning metaphysical speculation and instead meditating on symbols  that relate us to realities beyond form and knowledge. 
  • Nihilism — taking the painful unknowability of our most urgent questions as a test of the integrity and courage of our intellectual conscience to refuse to resolve what cannot be resolved.

Another response takes the unanswerability of ultimate questions as a moral clue, a suggestion that here answers are not the answer.

The crucial shift required for this alternative response is rethinking the relationship between questions and answers. Normally, answers alone are seen as having positive value, and the value of questions are entirely bound up with their role in production of answers. Questions are just perceptible holes or defects in our knowledge, and the posing of questions is just requesting more or better answers.

But this view is not the only possible one, and it may just be a stale habit that has gone too long without being challenged. In fact, questions are the furthest thing from mere absence of answer. A question is an active kind of receptivity, guided by a strong intuition of relevance, and it might even be questions that invest truths with intellectual life.

It has been argued that understanding any truth consists in grasping the question implied in its assertion. Misunderstandings occur when truth are taken as answers to the wrong questions. And confusion is failing to find any question the truth might answer.

It is also true that when a person plunged into a disorienting problematic situation, an inability to form clear questions far more painful than simply lacking answers, and that gaining clarity into one’s questions alleviates this pain more than acquiring new factual information, unless the facts reveal the real question at hand.

Dignifying questions with value and positive existence makes possible new forms of faith, oriented less toward having factual answers than toward asking good questions in a good way for good reasons.

If questions are capable of infusing truths with living meaning, can questions do the same for other kinds of relationships? How about relationships between people (who, after all, are irreducible to knowledge)? How about relationships between people and this inexhaustibly surprising reality we inhabit together?

Is it possible that unanswerable questions might help us understand that knower-known is not the right relationship in every kind of situations? Here questions seem to urge us to know-toward, understand-toward instead of comprehending — to touch with the fingertips of our understanding instead of reflexively gripping everything in the fists of our cognition. This way of approaching reality places faith in questions as sacred.

Generosity of spirit

Ethics, Philosophy

When a person tells you something that is new to them — something they experience as new, whether because it is new to the world or just new to themselves — the generous thing is to find as much newness in it as possible, and to share that newness with them.

The temptation, of course, is to view the other person’s new idea or new insight or new knowledge as something we already had, as if this poor fool just caught up with us.

When people do this to me, it feels like a kind of stinginess. Somehow, this other person lacks the generosity to accept something new from someone like me. Maybe they can’t share excitement over another person’s achievement. Or maybe they cannot be bothered to exert effort to see subtle differences beyond the simple matching of resemblances. Or maybe they don’t like the feeling of anxiety that always attends even the smallest transcendence of one’s own conceptual system. Or maybe they see a loss in prestige being taught by someone else, and their envy demands minimizing other people’s achievements.

Whatever the motive, it feels terrible — deflated, alienated, humiliated — to be on the other end of this treatment.

My own moral method requires me now to turn it around and find where I have done and habitually do this myself. As always, I am finding numerous examples, and in the most painful places — in places where I’ve wounded people and damaged relationships.

Here is a new discipline of generosity I am going to experiment with. I will not pretend an entire idea is new if much of it is familiar and well-known. (I have tried that, and it is disingenuous and self-abasing.) What I will do instead is treat the familiar and known aspects of the idea as a launching point for an exploration of what is truly novel and valuable in the idea. I will look for exciting, consequential content and look for ways to collaboratively incorporate it into my own understandings. This is another way of saying that I will allow this other person to influence me and play a part in creating me.

Anomalogue Press

Biography, Design

I’m told I’m a descendent of publishers (Scribner’s Sons). I certainly do feel book-craft in my blood. I care intensely about the best ideas being given the form they deserve, from conceptualization to language, typesetting, page composition, printing, and binding. I cannot believe that I can buy a life-changing book for less than the cost of a luxury car.

I keep fantasizing about starting a press dedicated to publishing the heirloom thoughts of great contemporary thinkers. I am imagining art chapbooks of about 24-36 pages, each containing one essay written in a rigorous, non-scholarly style for an ideal reader — intelligent, informed and critically sympathetic. The essays would not be popularizations — and in fact might be even denser and harder to read than a full book — but would be streamlined to exclude footnotes and references to other works. The point is to immortalize the thinker’s best idea in the most compact, most beautiful words in the most perfectly designed and constructed physical form possible. They would be letterpress printed, of course, on cotton paper and sewn into chapbooks.

In exchange for the content, the author would get half the copies to give to loved ones, and I would keep half to sell.

I would definitely want the first author to be Richard J. Bernstein, whose Beyond Objectivism and Relativism changed the course of my life.

The worst product management fad, ever

Design, Design Instrumentalism, Enworldment, Philosophy

I’ve been pretty outspoken about the damage Lean Startup has done to design.

Mostly, I have emphasized the way such engineer-centric methods tend to encourage rushed release cycles that expose users to inconsistent user interfaces, often flawed ones. I’ve complained that an engineering mindset conceives products as things, where a design mindset thinks of products as experiences real people have using them, and that when design is controlled by people with engineering mindsets, experience becomes a thing added to the other thing, the primary thing, engineers make.

From this engineering mindset, Lean Startup makes obvious sense. The entire process is optimized to the goal of improving the product as rapidly as possible, the product being, once again, a thing. By this logic the users become valuable means for discovering new places where the product might be improved. Instead of wasting valuable days testing prototypes in artificial scenarios that only examine parts of the experience in ways that might not represent the full context of use and doing so with very small samples of users — why not release the product to much larger samples of users using it in the wild for real purposes, and to monitor that usage so that problems that show up in these real situations can be addressed in the next release that is never far away?

To a design mindset, this is exasperatingly wrongheaded. When designers perform usability tests on a product, yes, the product is improved — but the product is improved (with the help of voluntary, paid test participants) before it is released in order to protect any real users from having bad experiences with the product. This is because — and this is key — any unexpected change, even a change for the better, forces the user out of a learned habitual mode of use into a figuring-out mode that refocuses attention on the product instead of on what the user wants to think about and do.

This is why the engineer’s objectification of “the experience” is not a semantic nit-pick, but a true distortion of meaning with big consequences. If “the experience” is a part of the product that can be improved through experimenting on real users, why not do it? But if the experience is understood as being what happens when real people use the product, the incessant improvement of the product will be seen to occur at the cost of a deteriorating experience.

What designers want is to change the experience as little as possible as infrequently as possible. This is why we work so hard to understand the people we are designing for so we can get the product as right as possible before users invest themselves in learning it and incorporating our product into their lives. “Pivots” in product purpose are extremely disruptive to users, and represent at the least a need to invest in relearning, and at worst can alienate users if the product pivots away from their needs. In products users love, pivots feel like betrayal, and in fact pivots are calculated betrayals. They should not be treated lightly. Designers concept test in order to avoid the need to betray users who have trusted a product enough to adopt it. Designers usability test for at least two reasons. The first is obvious, and seems to be the only reason understood by the engineering mindset: to remove as many flaws as possible from the experience before users are harmed by them. But there is a second reason: to avoid the need to change the user interface later, after users have invested effort in learning them. As Beatrice Warde taught us, great design is invisible, and as Martin Heidegger taught us, when a tool stops functioning as expected it goes from invisible “ready-to-hand” to distractingly conspicuous “present-at-hand”. It stops being an extension of one’s body, mind and (I’d argue, heart) and becomes an unwanted rupture in attention.

One topic I plan to cover in my upcoming book, Philosophy of Design of Philosophy, is the ethical issues revealed by all the various flavors of extended cognition, which I plan to bloat into a much larger (Haraway-ish) theory of extended self. When a user adopts a product, that user has invited that product into the user’s own being. Contrary to currently hip “Eastern” attitudes that insist that we are not our possessions, I would argue that in an important sense we are most certainly our possessions, and most of all those possessions we use every day and count on to be there when we need them, just like our hands. The trust that users show when they invest in learning a tool so well that the tool vanishes into their body, mind and will should be counted sacred — and I will argue in my book, formalized into a tool covenant.

I am am definitely rambling now, because I haven’t even gotten to my main point yet — yet another way Lean Startup has harmed our daily lives. But before I shift to this next theme, I want to try to pull together the implications of the points I have made so far.

  • If a human being’s self, to some important degree, is constituted by the things they use;
  • And if this constituted self is only whole when these used things vanish and become extensions of their bodies, minds and souls;
  • And if changes to tools break this invisibility relationship and by extension break the extended self;
  • It stands to reason that great care should be taken to change tools as infrequently as possible, as little as possible, only when necessary and only when the change is known to be more beneficial than harmful!

No, most of us don’t see things this way. Even designers don’t. Users lack the language to describe the anxiety they feel when they cannot count on tools they rely on looking or acting the same way when they pick them up to use them, nor can they justify their feelings of betrayal, indignation and violation when product managers decide to overhaul the design of their product. It is as if strangers can rearrange rooms of our homes randomly whenever they feel the whim. We cannot describe, justify or argue for what our sanity requires because we think using philosophies which do not support the thinking of thoughts that clarify our situation and equip us with language to do something to improve our lot! Our working philosophies need to be redesigned to suit this need — and many others that are causing our worst social problems.

My core idea is: We can’t agree on how to emerge from our myriad crises because the folk philosophies we use to do our thinking and persuading are not up to the task. But we can design better philosophies with tradeoffs more suited to our contemporary situation that will render confusions thinkable and give public voice to feelings that are currently isolated inside individual souls. Since I’m coining terms left and right, I’ll add another: design instrumentalism is the concept that thoughts are things we use for our own human purposes (instrumentalism) and which therefore ought to be thought of less in terms of truth vs falsehood and more in terms of better and worse designs, which means that philosophies ought to be designed, using design methods.

And now, enough digression: the second way Lean Startup is harming our lives is by stuffing design processes inside Agile processes, and in the process making it nearly impossible for designers to consider experiences holistically so that every part of an experience relates to the others in a way that makes clear intuitive sense.

Our sanity requires us to sense relationships (even if we aren’t explicitly thinking them) between all the elements of what we experience — the people, the things, the events of the past, present and future, our own purposes, etc. These relationships are how we make sense of things — or, more accurately, they are the sense we make of things. When these relationships are missing, or inconsistent, or blurry, we are unable to make sense of our experience, and we feel perplexity and anxiety, if for no other reason that something is wrong and we cannot even put our finger on where the wrongness is coming from. We don’t have words to explain, only to express our emotional reaction to the chaos.

It is the job of designers to architect these relationships — to place “inside” experiences those connections people look for in all experiences — so there are relationships there to intuit in order to make sense of things, then to give concrete shape to these relationships so they feel unfailingly real. This gives users a feeling of solid ground under their feet. Lack of solidity, coherence, consistency, reliability, endurance — I will call this condition experience volatility.

But these relationships do not emerge automatically in the process of adding features to a product (or service). They cannot necessarily be overlaid onto products as they are built out bit by bit, feature by feature (that is, by constructing atomistically). They coherence needs to be developed at the level of the whole and the part simultaneously, which means both need to be kept fluid as long as possible, which is precisely what design does as a matter of method. Jumping straight in and building and bolting, and breaking and re-bolting is a cumbersome, frustrating and wasteful way to develop holistic systems, and this is why when systems get engineered atomistically the holistic sense of the experience is normally what is sacrificed.

But there’s yet another problem! I need to research this part more, but the IA (Information Architecture) conference I attended last week heightened my awareness of how pervasive stories have become in our design processes. Agile works on the model of nested stories of increasing scale. This has the effect of imposing models of step-by-step procedures onto interactions. The way I put it, it tends “wizard” things by making them behave more like branching linear processes than like objects, or environments, or conversations which afford users more control. I am also finding that Service Design tends to do something very similar, so that the design almost automatically constructed on a timeline backbone.

Time happens to be my least favorite dimension (not to imply that I like breadth or width much better. ) Sometimes time, timelines, the elements of literature/ theater) are the right organizing structures of design, but we shouldn’t assume or or make automatic choices due to habits of method. The structures that undergird our designs should be carefully considered before being chosen.

Back in the early aughts, before UX was a thing, back when I still called myself an Information Architect, the company I worked for acquired a legendary business anthropology outfit. The department they became post-acquisition was called xMod, short for “experience modeling”. This strikes me as an excellent name for the holistic meaning-structure development activity that helps overcome experience volatility, and which again, is made impossible when building and design start at the same time and design is rushed into producing specs for engineers ASAP, lest those engineers sit idle and waste company resources, instead of doing their jobs, which is building something — anything!

So this is my argument 1) that Lean Startup has exponentially increased experience volatility since its mass adoption, 2) that experience volatility matters to our lives, because in a very real way it injects volatility into our own being by constantly breaking our extended selves, and 3) the only reason we don’t all understand this and protest it is because the folk philosophies we use to think and communicate are badly designed for our current situation, but that 4) we can and should redesign our philosophies to help us live saner, more peaceful, and happier lives.

If anyone has actually read this far: Thank you for your patience!

So many ideas. So many coinages.

 

Shelved: “post-post”

Biography, Philosophy, Shelved

Today I shelved a draft of a post about a shift I have detected in our culture. In the first post of my “Shelved” series, I will attempt to summarize that post:

I believe the period we called “postmodern” ended about ten years ago. The primary reason this event has not been publically noted is because the kind of reflection that detects and confidently notes shifts in zeitgeist itself belongs to postmodernism. I would call the period we are in postpostmodern, except that the adding of the “post-“ prefix also belongs to postmodernism, and it feels stale.

The shift can be characterized as a shift from first-person perspective to third-person perspective. With this shift comes new style preferences, and this one seems to like acronyms. So I’ll try to name this new worldview something that fits its own sensibilities by calling it 3PP, short for 3rd person perspective.

It is no accident that among the material-turn philosophies, the one that assumes a first-person view is called postphenomenology, and the ones that emphasize a third-person perspective are called ANT and OOO.

Part of this shift to 3PP is a very strong sense that all personal reflection is just an emergent phenomenon of objective processes, and unreliable until it is backed up with solid objective research. There is nothing wrong with this, and much right about it, unless it grows aggressive and attempts to discredit and devalue personal experience, even in the first-person’s own natural habitats, especially art.

Establishing objectivity is very expensive. Not all people can afford it! Politically speaking, a requirement to objectively prove every kind of reflection and objectively justify every moral intuition, even those of personal experience, excludes quite a few less advantaged voices from public discourse. Here I will quote my own shelved post:

If one aspires to be heard and taken seriously, much less believed, one has to have the right kind of hard-nosed factual disposition and soft-hearted moral disposition, the right kind of extensive training in evidence-gathering, the right kind of expertise in how to detect and neutralize one’s own biases and unconscious motivations, and the right kind of work ethic (and the time and resources to live up to its demands). In short, one has to belong to a certain qualified class of professional to have a valid opinion on what is really real and really good, and therefore to have the right to determine what voices ought to be permitted to speak, which voices should be amplified and “always believed”,  and which voices must be suppressed or “de-platformed”. The reason for this  is self-evident: anyone outside of this fastidiously self-aware class is almost certain to be unconsciously driven by a desire for collective power, and will almost automatically fail to notice the insidious ways power and privilege produce worldviews that justify one’s own right to oppress others who seem to deserve or even require it.

*

Just as I suspected: my summary is better than the original!

Introducing “Shelved”

Philosophy, Shelved

Lately, I have been writing lengthy posts and abandoning them when they sprawl out of control and I run out of time. There are good thoughts in them, though, and I hate to waste them.

To avoid losing them I am going to steal a move from Borges (who wrote fictional critical reviews of imaginary novels he lacked the patience to write) and start publishing summaries of shelved posts.

I will now write the first post in the Shelved series.