All posts by anomalogue

Design brief

Design

A design brief is a compact design problem definition, carefully designed to inspire designers to produce effective solutions to a real-world problem.

I’ve been thinking about and collecting briefs for years, and I have noticed that the very best briefs do three things well: define the problem, inspire solutions and provide guidance for evaluating solutions.

1) An ideal brief should be informed by an understanding of a real-world problem.

…which means the brief focuses on the right problem, addresses the full problem, and gets the details of the problem right. This way a design team will work on solving the right problem, will consider the most important factors, will incorporate the most important elements and will strike the smartest balances and tradeoffs when designing a solution, and the team’s efforts won’t be won’t be guided by assumptions or errors. The elements of a design problem definition will always include who the design is for, why the design will be useful and desirable for them, and all factors from the use context that might affect the solution. It will also include all requirements and constraints from the client organization.

2) An ideal brief should convey the problem powerfully.

…which means the brief communicates its problem clearly, memorably and inspiringly. Clear communication means the problem is crisply and unambiguously defined for the design team. Memorable means each designer can hold the whole problem in their minds, so that the parts of the problem all hang together as a whole, while remaining distinct. Inspiring is the most difficult part: this means that the brief can help produce surprising ideas not specified or implied by the brief, but which still satisfy it. The brief stimulates ingenuity that surpasses anything the brief anticipates. (* Note: A tight, effective brief is likely to require supplemental materials to educate the team and get them aligned with the people and contexts of the design problem. Ideally, the designers will participate in the research and gain a tacit feel for the situation they are designing into. The brief does not have to carry the entire team educational load, only the interpretation of the situation into a design problem.)

3) An ideal brief should provide an explicit evaluative standard.

…which means the brief outlines criteria by which a member of the design team can assess the quality of the solution, and determine where it is and is not successful. This removes arbitrariness from the process and fully empowers designers to try bold, radically novel approaches to solve the problem.

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I have never created nor have I seen a design brief that fully lives up to the ideal sketched above. I believe what I’ve written may be a design brief for a designing a design brief.

10,000 foot view

Design, Philosophy

Lately I’ve been reflecting on what strikes me as the most difficult and interesting challenge I’ve faced adjusting to service design after decades of practicing other flavors of human-centered design: the problem of altitude and granularity appropriate to solving service design problems.

In design, thinking about altitudes and zoom levels is common to the point of being a tradition, starting  with the Eamses’s classic “Powers of Ten” film. Given its strategic, integrative, multidisciplinary scope, Service Design is particularly zoomy, so it is unsurprising that altitude-based frameworks and analogies are frequently used in the Service Design world.

As important as it is to understand the value of working at multiple altitudes, it is also helpful to be prepared for the experience of changing altitudes, especially within Service Design’s own peculiar range. For the uninitiated, the shifts in granularity, theme and perspective can be a slightly strange experience. As a sort of expectation-setting initiation, I offer an extended, but hopefully not too labored, analogy.

If strategy flies at 30,000 feet (where the ground is so distant it looks like a map) and we agree most design flies at 3 feet (where the ground is so close and so chaotic it is hard to survey), service design flies at 10,000 feet, approximately the cruising altitude of a single-engine prop plane.

10,000 feet is a very useful altitude that bridges 30,000 foot and ground — clarifying relationships between strategy, operations and the experiences real people (real customers, real employees) have as a result — but flying at this altitude does introduce practical challenges.

First, there is the issue of clouds. At 30,000 feet, the clouds are below you. Standing on the ground, the clouds are above you. But at 10,000 feet you are flying in and out of clouds, which can be very disorienting, in the most literal sense. It can be tricky to know which way you are facing or which way is up. And the view is neither clear nor continuous.  One moment you can see a bit of ground, the next you see nothing but your instruments, and you have to use your memory, imagination and your recording and data-gathering tools to form a sense of the whole. But the understanding that develops from these varying sources has far more structural clarity than you can get from the ground, and more human richness than you can detect way up in the cold, thin air of the stratosphere. To put it all together, though, interpretation is necessary. The picture doesn’t automatically emerge by itself. The heterogeneous parts must be skillfully pieced together into a coherent image.

Second, you are dealing with some odd scales of meaning. Looking down at a town, everything looks miniaturized but still human, maybe even exaggeratedly human because the tedium of life is abstracted away and we relate to it like kids playing with toys. Some homes are big, some are small, some are complexes or towers. Some are arranged in grids, some along windy branches of street bulbing in cul-de-sacs, and some cluster along the edges of lakesides or hills. Some homes have trees or yards, pools, trampolines or gardens, driveways or parking lots. You can imagine what life in the neighborhood might be like. But you can also see the layout of the city, and get a sense of how parts of the town connect up. You can see where the schools, the stores, the churches and the sports fields are. You can see where things have been built up, what has been left in a wild state, and where development is happening.

Now, imagine telling a story about the life you see below, doing justice both to the individual lives taking place in the tiny buildings below but showing how it all connects to form a system… this is not the usual storytelling scale. It is neither intimate nor epic. It must generalize, but without blurring key particularities or averaging individuality into bland anonymity. But if you wish to tell the story of how a town works, or if you want to propose significant structural modifications to the town, this is the narrative scale required. Telling such a story requires thoughtful zooming in and zooming out to show connections between whole and part, connecting fine grain details of breakfasts, meetings and bills, with grander-scale phenomena like demographic trends, commerce and traffic patterns. Translated back to Service Design, this means combining stories of cultural and industry trends, corporate strategies and vignettes from customer’s and employee’s lives to show how these macro-level trends and strategies impact the everyday existence of individual people, and conversely, how the micro-level behaviors impact strategies and generate trends.

Finally, intervening at this height is strange. Many proposals for change fall somewhere between strategic and tactical. They anticipate details of implementation, but without over-specifying them. Specifications are suggestive and provisional and intended more to clarify a problem than provide a solution. Many people find the interpretive latitude confusing: what in the recommendation is fixed and what is variable? If everything is open-ended what use is the recommendation at all? It can all seem vague and insubstantial, yet there is a thrust and lasting momentum in the work that carries initiatives forward and in a direction that benefits both the organization as a whole, its employees and the people it serves. Somehow the recommendations made from this altitude are capable of creating continuity between the grand plans of strategists and the intricacies of implementers on the ground.

The 10,000 view manages to refract the grand plans and sweeping aspirations of the 30,000 foot view into actions on the ground that actualize it and prevent it from remaining mere aspiration and plan. And the 10,000 foot view provides individual actors on the ground a way to relate and connect their efforts to tangible, relatable and realistic goals that connect up with the purpose of the organization.

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Recently it occurred to me that this 10,000 foot theme is closely related to a framework I found useful and amusing earlier in my career, which I’ve called the Bullshit-Chickenshit model:

Bullshit – Meaningful, inspiring ideas that that seem to promise practical action but never fulfill that promise and never find application.

Chickenshit – Practical actions that seem like they ought to serve some meaningful purpose, but in fact is meaningless and done for no reason.

Bullshit is meaning without application. Chickenshit is application without meaning.

Flying at 10,000 feet helps prevent strategy from losing sight of concrete application and devolving into idealistic bullshit that gets nodded at and then immediately ignored. And the 10,000 foot view provides context for people working on or near the front lines to help them to remember how their everyday work connects up with larger organizational goals, so the tasks don’t lose their purpose and fragment into procedural chickenshit, obeyed, entered into TPS reports, tracked and graphed for reasons nobody remembers.

Design vs marketing mindset

Philosophy

What is it about the marketing mindset that makes it feel so familiar and so unfamiliar at the same time to my designer’s view of the world? Why do designers and marketers talk past one another if they aren’t very careful?

This is an important question. Marketing is close to design, and addresses many of the same problems. Along with engineering, marketing is design’s closest neighbor, with the large stretches of contested boundary lands, including the choicest turf, coveted by many disciplines, product management.

I think it comes down to the fact that ultimately design is about individuals and marketing is about aggregates. Design thinks in terms of each; marketing thinks in terms of all.

When design thinks about groups, it still thinks of these groups as constituted of individuals experiencing and responding to designed artifacts. The aggregates are just collections of many individuals with certain similarities that allow the designer to design something for them that each might potentially choose and use. The data a designer needs to work effectively is everything that affects how an individual (or constellation of individuals) encounters a thing (or system of things).

When marketing thinks about aggregates it is in its true element. Its basic unit is a segment that hopefully will produce some aggregate outcome. When it thinks about individuals, those individuals are samples from a mass that might give indications of mass perceptions and behaviors — what percentage of a cohort of what size can be expected to perform some desired behavior?

This, like so many things, recalls Buber’s distinction between the social and the interpersonal.

For the sake of one

Judaism, Philosophy

Rabbi Rachel Sabath Beit-Halachmi led Torah study yesterday. She focused on “the first thing Abraham did after becoming a Jew”: argue — and with God, no less, which she characterized as an essentially Jewish act.

Then Adonai said, “The outrage of Sodom and Gomorrah is so great, and their sin so grave! I will go down to see whether they have acted altogether according to the outcry that has reached Me; if not, I will take note.”

The men went on from there to Sodom, while Abraham remained standing before Adonai.

Abraham came forward and said, “Will You sweep away the innocent along with the guilty?

What if there should be fifty innocent within the city; will You then wipe out the place and not forgive it for the sake of the innocent fifty who are in it? Far be it from You to do such a thing, to bring death upon the innocent as well as the guilty, so that innocent and guilty fare alike. Far be it from You! Shall not the Judge of all the earth deal justly?”

And Adonai answered, “If I find within the city of Sodom fifty innocent ones, I will forgive the whole place for their sake.”

Abraham spoke up, saying, “Here I venture to speak to my Lord, I who am but dust and ashes: What if the fifty innocent should lack five? Will You destroy the whole city for want of the five?”

And He answered, “I will not destroy if I find forty-five there.”

But he spoke to Him again, and said, “What if forty should be found there?”

And He answered, “I will not do it, for the sake of the forty.”

And he said, “Let not my Lord be angry if I go on: What if thirty should be found there?”

And He answered, “I will not do it if I find thirty there.”

And he said, “I venture again to speak to my Lord: What if twenty should be found there?” And He answered, “I will not destroy, for the sake of the twenty.”

And he said, “Let not my Lord be angry if I speak but this last time: What if ten should be found there?” And He answered, “I will not destroy, for the sake of the ten.”

When Adonai had finished speaking to Abraham, He departed; and Abraham returned to his place.

My question was if this sequence didn’t imply an essentially liberal argument. She said, “first, you’ll need to define what you mean by ‘liberal’, and I found myself answering, almost as if the answer was being pulled from me: “For the sake of one.”

(The rabbi answered that in the ancient Jewish world, the closest thing to an individual was ten people, a minyan. There’s something in this idea, ten people as a fundamental unit, that I can feel is going to stay a live problem for me.)

After class several of us stayed in the room and talked. I pointed out a similarity between Abraham’s dialogue with Adonai and hostage negotiation as presented by George Kohlrieser in Hostage at the Table. 1) A hostage negotiator progresses in small steps, starting with any kind of response at all; 2) the goal is to move toward clarification of what truly matters to the hostage-taker, in order to find some way to appeal to it for the sake of a humane outcome; and 3) in the process to create an emotional bond and establish the negotiator as a “secure base”. It is interesting to see this newly established relationship between Adonai and Abraham starting with what can be viewed as a hostage negotiation creating a secure base of covenant.

It was a great Torah study.

Meanwhile, in Pittsburgh Jews were being gunned down by a right-wing antisemite who, after surrendering to police told them, “all these Jews need to die.”

Ink

Philosophy

At the boundary between physicality and symbol stands an object marking the line between the two: the pen. A pen can be seen as a herm, a Janus at the gate, a hand-mezuzah, by which thoughts become physical, and physical in a way that permits the thoughts to flow back into other minds. Reading deeply, my eyes tracing lines of intricately inked symbols on pages, I’ve had whole human souls flow into my being, flowing on ink. Pens, books, lines, letters, graphics… everything I love most is inky.

Ink is miraculous.

Personality and civility

Philosophy

I haven’t tracked this alleged Hannah Arendt quote, so it probably isn’t her: “Every generation, civilization is invaded by barbarians — we call them ‘children’.”

Barbarians, how?

I would say half of the children enter the world as me-less I’s, and the other half as I-less me’s. My crude, simplistic theory: Babies start out autistic or borderline, and must be raised out of that condition by parents and communities.

Children are civilized when they develop both an objective sense of me and a subjective sense of I, and put these two aspects of self into relationship with one another as a maturing personality.

Design

I posted something (plus a bunch of comments) on Facebook that belongs here:

  • I propose an amendment to Useful, Usable and Desirable: RELIABLE. Who’s in?
    • Reliability is knowing that when you go to use a thing that it will work as expected.
    • The problem with most software design today is that it is embedded in bad service design, a.k.a. nonintentional service design.
    • The problem with most software design today is that it is embedded in bad service design, aka nonintentional service design.
    • Bad design = nonintentional design = mere engineering
    • Engineering is a specialized subdiscipline of design, not the other way around as most industrially-minded folks still think.

First, second, third people

Philosophy

First-person thought is perspectival, understood when it is inhabited, seen-from, felt-from, known-from, experienced from. Understanding first-person thought is about finding the from, from which the thought understands whatever is presented. It is “where you’re coming from” as hippies say. First-person thought does not always refer to I; the best of this genre omits I to leave room at the center for the addressee (the reader or hearer) to occupy. It invites to understand, and if the invitation is declined, the understanding (subject) is misunderstood as something to be understood (object). Do you understand?

Second-person thought is relational, understood when it is heard as addressed-to. Second-person thought makes the thinker’s being actual and particular: from me to you. It might give, or demand, or praise or accuse, or ask or tell, but in second-person two people are present in the thought.

Third-person thought is objective. It is universalistic. It’s not about me or you, but what is. It’ll argue your head off.

Drops away into blindness

Philosophy, Star

This passage from Voegelin’s Anamnesis sparked the insight I diagram as an asterisk.

In the illuminatory dimensions of past and future, one becomes aware not of empty spaces but of the structures of a finite process between birth and death. The experience of consciousness is the experience of a process — the only process which we know “from within.” Because of this its property, the process of consciousness becomes the model of the process as such, the only experiential model to serve as the orientation point of the conceptual apparatus through which we must also grasp the processes that transcend consciousness. The conflict between the finiteness of the model of experience and the “infinite” character of other processes results in a number of fundamental problems. (The term “infinite” indicates already by its negativity that along with it we enter on an area transcending experience. To speak of a process as infinite is tantamount to saying that we have no experience of it “as a whole.”) One of the most interesting of these problems is that of the antinomies of infinity in Kant’s sense. We can subject the finite process to certain derivative transformations, the so-called “idealizations,” which conduce to such concepts as the infinite series or the infinite regress. When such “idealizations” are related to finite series, there result the paradoxes of set theory; when they are related to such processes as the causal nexus, there result Kant’s antinomies. The causal series cannot begin in time because we have no experience of a beginning “in time”; more precisely, one could say that because we have no experience whatsoever of a time in which something might begin — for the only time of which we do have experience is the inner experience of the illuminated dimension of consciousness, the process that drops away, at both ends, into inexperienceable darkness.

Two elaborations: 1) We have more “illuminated dimensions of consciousness that drop away, at both ends, into inexperienceable darkness” than just time. In my asterisk, I added two other dimensions.

2) I also another analogy to illumination and darkness. We may not see objects in darkness, but we do see the darkness that prevents us from seeing. In my own experience, sight and blindness is a better analogue for our experiences of finitude and infinity, because blindness conceals not only what is concealed, but the concealment itself. With blindness, we can fail to see what we look at, because when nothing is there, nothing is also missing. If we do the blind spot experiment, wherever falls in our blind spot simply dis-appears — becomes visually nothing — without any tell-tale something blotting it out — there is no visual “nothing” to see. When nothing is there, no thing is missing, as far as we can tell.

We have to wonder — or rather, it is good to wonder — that if we can’t even tell the difference between a blind spot and a seen spot, what exactly is going on in our field of vision, which seems so continuous to us? And if we extend sight to perception, and perception to consciousness, and ask the same question — the question of what happens in in the nothingness of existence? — things get weird.

When we sit in meditation, for instance, we learn how this happens constantly at all times even in our own concentrated awareness. You could say that meditation is an existential blindspot test. We cannot see it directly, and we never have to see it at all if we do not want to (for instance if we wish to imagine ourselves to be self-omniscient) but if we allow our perplexities to bloom we will see ample signs that our consciousness is as sporadic and permeated with nothingness as our visual field. I think, therefore I am? The corollary: I don’t think when I am not, in the gaps that permeate my existence.

Crap. I’m out of time. There’s new stuff here, so I’m going to go ahead and post this.

Whitehead, Levinas, Schuon

Hermeneutics, Judaism, Metaphysics, Philosophy, Taoism

Reading Whitehead’s Modes of Thought I’m reminded of Levinas’s dichotomy of totality versus infinity, and Schuon’s similar indefinite versus infinite. The former term (totality/indefinitude) is some particular conception of all possibilities, against which all particulars are defined; the latter term (infinity/infinite) is real possibility independent of any and every conception. According to Schuon, the indefinite (within a totality) simply repeats a finite entity interminably. The idea of time extending endlessly backwards and forwards is indefinite time, and should not be confused with infinite time, Eternity. That, at least, is what I took from him 15 years ago when I read Stations of Wisdom.

From within any particular conception the difference between totality/indefinitude and infinity is indistinguishable, and for casual practical purposes we treat them as identical. The difference between the two comes into view only when reality defies our conceptual repertoire by producing an inconceivable actuality that refuses to fit within possibilities anticipated by the totality in question and its indefinite possibilities.

We encounter infinity as such when we experience viscerally an incapacity to comprehend, and I will list three instances where this happens:

  1. When we encounter a natural phenomenon that cannot be understood in natural terms as we know it. If we confront the phenomenon as an anomaly to be understood by changing our understanding of nature as a whole, and we do come to understand it in new term, the before and after of our understanding hints at infinity.
  2. When we encounter another mind who attempts to convey concepts inconceivable within the terms of our current conceptual repertoire. These concepts are used to explain reality in alternative terms that conflict with our own, resulting in apparent factual disagreements, but the intensity of such conflicts betrays that more is at stake than epistemic differences. If we shift from disputing facts to attempting a plurality of understandings to compare, the parallax among worldviews opens a depth vision capable of penetrating further into infinitude.
  3. When religion works on us, and draws us from contemplating the indefinite into a living relationship with infinity, which permeates reality, and addresses us continuously.

I’ve travelled a long way from the passage that inspired this reflection:

Matter-of-fact is the notion of mere existence. But when we seek to grasp this notion, it distinguishes itself into the subordinate notions of various types of existence­ for example, fanciful or actual existences, and many other types. Thus the notion of existence involves the notion of an environment of existences and of types of existences. Any one instance of existence involves the notion of other existences, connected with it and yet beyond it. This notion of the environment introduces the notion of “more and less,” and of multiplicity.

In Taoism the infinite is Tao and the indefinite is “the ten thousand things”. I love thinking about people’s totalities as “everythings” and then imagining a totality of totalities as “ten thousand everythings”, each potentially forming a relationship with infinity, starting with forming relationships with one another and their shared realities. This is not intersubjectivity worship.

Public shaming as cruel and unusual punishment

Ethics, Politics

Fron Jon Ronson’s So You’ve Been Publicly Shamed:

The common assumption is that public punishments died out in the new great metropolises because they’d been judged useless. Everyone was too busy being industrious to bother to trail some transgressor through the city crowds like some volunteer scarlet letter. But according to the documents I found, that wasn’t it at all. They didn’t fizzle out because they were ineffective. They were stopped because they were far too brutal.

The movement against public shaming was already in full flow in March 1787 when Benjamin Rush, a United States founding father, wrote a paper calling for their outlawing— the stocks, the pillory, the whipping post, the lot.

“Ignominy is universally acknowledged to be a worse punishment than death… It would seem strange that ignominy should ever have been adopted as a milder punishment than death, did we not know that the human mind seldom arrives at truth up on any subject till it has first reached the extremity of error.”

—BENJAMIN RUSH, “AN ENQUIRY INTO THE EFFECTS OF PUBLIC PUNISHMENTS UPON CRIMINALS, AND UPON SOCIETY,” MARCH 9. 1787

In case you consider Rush too much of a bleeding-heart liberal, it’s worth pointing out that his proposition for alternatives to public shaming included taking the criminal into a private room—away from the public gaze—and administering “bodily pain.”

To ascertain the nature, degrees, and duration of the bodily pain will require some knowledge of the principles of sensation and of the sympathies which occur in the nervous system.

Public punishments were abolished within fifty years of Rush’s paper, with only Delaware weirdly holding out until 1952 (which is why the Delaware whipping critiques I excerpt were published in the 1870s).

The New York Times, baffled by Delaware’s obstinacy, tried to argue the state into change in an 1867 editorial.

“If it had previously existed in [the convicted person’s] bosom a spark of self-respect this exposure to public shame utterly extinguishes it. Without the hope that springs eternal in the human breast, without some desire to reform and become a good citizen, and the feeling that such a thing is possible, no criminal can ever return to honorable courses. The boy of eighteen who is whipped at New Castle [a Delaware whipping post] for larceny is in nine cases out of ten ruined. With his self-respect destroyed and the launt and sneer of public disgrace branded upon his forehead, he feels himself lost and abandoned by his fellows.”

—QUOTED IN ROBERT GRAHAM CALDWELL, Red Hannah: Delaware’s Whipping Post

If the practice of public shaming was abandoned for being a form of cruel and unusual punishment, isn’t it at least a little alarming that it is being used as an instrument of vigilante justice, without trial or oversight?

From The Gay Science

Philosophy

From The Gay Science:

What makes one heroic? — Going out to meet at the same time one’s highest suffering and one’s highest hope.

In what do you believe? — In this: that the weights of all things must be determined anew.

What does your conscience say? — “You shall become the person you are.”

Where are your greatest dangers? — In pity.

What do you love in others? — My hopes.

Whom do you call bad? — Those who always want to put to shame.

What do you consider most humane? — To spare someone shame.

What is the seal of liberation? — No longer being ashamed in front of oneself.

Less toxic ideology, more human-centered design

Design, Ethics, Philosophy, Politics

Yesterday, I opened a can of Johnny Letter on Fast Company, for running what I saw as an uninformed and blatantly bigoted opinion piece, “Design needs more feminism, less toxic masculinity”.

Rather than complain about the bigotry, though, I chose instead to focus on what I believe is the root cause of most lousy, unempathic design: the failure to research design problems before attempting to solve them. Far too often we reflexively impose our own perspectives and interpretations upon situations and assume we know what needs doing to improve the situation — neglecting the essential hard work of listening, observing and developing an understanding of people in their contexts.

This is a failure the author herself exemplifies in making reckless assumptions about the cause of the bad design she laments and her proposed solution to this problem. Here’s the letter I sent (with slight edits):

I am disappointed that Fast Company chose to run “Design needs more feminism, less toxic masculinity”. I’ve worked with many male and female designers, and have found that the difference between those who are able to empathize and design to the emotional and functional needs of other people has far more to do with willingness to investigate and to get over our own preconceived notions than anything else. In this piece Tillyer investigated nothing. She does not know who designed that airport gate. Instead, with no attempt to understand how the design happened or who did it she applied her preconceived notions about how men essentially are and how women essentially are and decided to blame men for a design she didn’t like. If I had written that article, I’d have begun by investigating the design process that produced that gate, and if I’d discovered my suspicions were correct — that nobody had looped passengers into the design process — I’d have written an article titled “Design needs more understanding, less toxic uninformed speculation”.

I think rhetorically the choice to deemphasize morality in favor of effectiveness was the right one, but that does not mean I do not see this as a moral issue.

Our social justice discourse has become hopelessly mired in questions of Who. Who is doing the wrong thing to whom? What category of person does it? What category of person suffers? But this is exactly how irresolvable resentments are formed, entrenched and intensified. Justice is traditionally depicted blindfolded for good reason.

If we want to live in a just society, we need to refocus on the How of justice: the How of learning, understanding, interpreting and responding to specific people in specific contexts.

This kind of investigation into particulars is difficult, tiring and uninspiring work, and it is no fun at all. In this work we constantly discover where we were wrong (despite every appearance of self-evident, no-brainer truth), because that is what truth requires.

In pursuit of truth, we lose our sense of omniscience, fiery self-righteousness and uncompromising conviction, and acquire more caution, patience, reticence, reflection, humility, self-skepticism and nuance. These qualities may not be rousing, inspiring, galvanizing, romantically gratifying or revolutionary — but they are judicious.

If we truly want justice — as opposed to revenge, venting of resentment and intoxication of table-turning aggression —  we need to re-acquire a taste for the judicious virtues.

Postexistentialism?

Extended Self, Philosophy

Reading postphenomenology, I’ve become enamoured with the notion of postexistentialism. Why not? If existentialism developed out of phenomenology, why shouldn’t postexistentialism develop from postphenomenology? Each phenomenology is the personal property of a single genius: It isn’t too hard to see Ihde as the Posthusserl. Reading What Things Do, Verbeek seems to be taking things (so far, at least, up to page 56) in an existentialist direction, moving from descriptive reflection toward prescriptive praxis. I like the idea, too, of taking an engaged — a fully-technologically engaged — stance toward contemporary life. The withdrawing, renouncing, counter-, anti-, isolated-I stance of authenticity and adopted by existentialists would be replaced by a far more relational, extended/distributed/situated-I authenticity. I even like the possibilities of vulgarization — existentialism became a ridiculous pop-philosophy, a constellation of attitudes and poses, an alternative lifestyle. Perhaps philosophies have the most cultural impact when they suffer such deformations. Postphenomenology could be a new form of individualism: an extended-individualism or a popularized cyborgism.

I also enjoy prefixing our first post-modern philosophy with a post-, which feels like a sort of exit from our posteverything condition. To me, an exit from post- feels like an entrance to pre- — and pre- suggests a future, which is something we’ve almost stopped daring to desire. It also suggests progress toward acquiring of something positive, instead of more rejection, renunciation, which has long ago lost any loss for the sake of gain.

Once we grasp the insight that we really can design our selves by designing our tools, and that the example of design has provided us opportunities to move toward better futures without the depressingly impossible expectation that that we must first envision a vision before we can plan it, then execute it — things open up, and hope begins to seep in.

Social engineering has been, for most, discredited, but the last 50 years of evolving design practice has shown that engineering is only one mode of actualization. Design (and by “design” I mean human-centered design) proceeds differently, and is far more effective in satisfying human needs, because it treats human needs as a central, active question instead of a foregone conclusion. We are not stuck with an either-or of social engineering or laissez-faire. An iterative, experimental approach to shaping our public world that focuses its efforts on human existence and coexistence is still mostly untried.

I looked up the origin of the saying “First we shape our tools, then our tools shape us.” I should have known it was Winston Churchill. This maxim could be adopted as the postexistentialist analogue to existentialism’s “existence precedes essence.”

I would suggest our most immediate self-shaping tool, our most profound technology, is philosophy. As long as we put all our effort into the objects of our thought — into what we think — instead of into the subject of our thought — how we think and why — our active thought will drive us passively into old kinds of conclusions. One stale old conclusion we’ve reached far too many times is that when we’ve once again thought ourselves in a circle and “independently” reached the same conclusion as others before us have reached, we’ve recovered ancient wisdom and insight into what is essential, invariable and universally human.

Renaissances suck

Biography, Fables, myths & parables

When we realize our popular philosophies — each, in fact, an antithetical half of one shared popular philosophy — have come to the end of the road, and that they can go further toward explaining the very conditions they have helped produce, some alarming consequences come to light.

First, few are unlikely to allow themselves to suspect the role their obsolete philosophies are playing in their current state of mind, but instead “double down” and use their philosophies more and more obstinately, anxiously and passionately to diagnose what has gone so hellishly wrong with the world around them.

Second, if a critical mass of people do finally discover that the source of trouble in their own philosophies, they will for a time (who knows how long?) suffer collective spasms of dread and reckless renunciation and social chaos will ensue.

Third, a profusion of intense but unstable replacement philosophies will contend to replace the ground of agreement lost in the earlier renunciation. Most philosophies will flame out under their own non-viability, but the ones that don’t will not have the resources to recognize the others and negotiate a coexistence.

Finally, if one philosophy capable of uniting and making mutual sense of the rest emerges and begins to predominate by providing some common ground for agreement and civil disagreement, it will have an entire reality before it to rethink. This comprehensive rethinking is its process of maturity. On its way to adulthood the society itself will be marked by both good and bad characteristics of the young, including the most essential youthful trait — the conceit that one already comprehensively understands what most needs understanding, a phenomenon I like to call “microomniscience“.

My best hope is that this whole revolutionary process actually began decades ago, and that somewhere, or here and there, pockets of practical thinkers and thinking practitioners have already begun maturing a philosophy that the masses can adopt.

Making conversational space

Design, Philosophy

A post I put on Facebook just now:

This morning I was reading a pdf book (using the Notability app on my iPad) about the relationships people have with the things in their lives. As always, I was writing all over the pages, underlining, starring, etc. However, the book format was cramped, and there was insufficient space to write my own comments in the margin. I was feeling written at. So I reformatted the pdf with generous margins to make room for myself, and turned the monologue into a conversation.

Symptom, diagnosis, treatment

Philosophy

A good doctor must respectfully trust a patient’s descriptions of symptoms — for the patient has privileged access to this reality — but respectfully mistrust all self-diagnoses and treatment suggestions, requests and demands.

Any doctor who will not listen to a patient’s about what they are experiencing and what they think might be going on is not only losing access to valuable information, but, worse, to a personal connection to the patient. But the doctor must sift through the information provided by the patient to determine the most probable diagnosis. The doctor will persuade the patient of the correctness of the diagnosis (versus the patient’s own self-diagnosis), and to accept and adhere to the best course of treatment.

Good parents and good leaders of every kind will accept the doctor’s example as paradigmatic.