All posts by anomalogue

Coinage: misnorm

When people have a distorted image of a discipline, and harbor a detailed misunderstanding of how that discipline achieves its results, this can result in a “misnorm”. A misnorm combines a fanciful picture of what a discipline really accomplishes, how it functions at the micro and macro-level, why it has developed its various practices, and consequently, how it is most effectively managed.

Management is where misnorms are most damaging — where groups of practitioners are required to conform more closely to the misnorms of their own field, or where well-meaning innovators attempt to import “best practices” from other fields. In such cases, rigor means introducing effort-wasting burdens, removing necessary flexibility and autonomy, and, worst of all, the smothering of the tacit skills and intuitive judgment that are the substance of mastery of any craft.

This last casualty of misnorms, is itself the result of the greatest misnorm of modernity: scientific rationality. Behind the misnorms of scientific rationality is the craving for a fully explicit world, where articulate logic plans, directs and evaluates all behavior, which makes all gut responses, inspirations and talent obsolete. These irritating ineffables are quarantined to another misnormed sphere of activity: creativity.

This is why reexamining the history of science, ethnographically studying the daily practices of scientists doing science, and philosophically interrogating scientism is so crucial to life outside the laboratory. These investigations reveal a scientific methodology that resembles life as most of us know it, where logic, language, craft and inspiration are combined in flexible collaboration — not segregated and forced either to march in line or to frolic whimsically.

If scientists were forced to conform to the misnorms of science, science would cease to happen. Luckily, the prestige of science is such that this does not happen. But unfortunately paralyzing imposition and enforcement of misnorms does happen all the time in other less prestigious and empowered fields, such as education, where teachers are forced to conform to innumerable incompatible misnorms of education. Where education still happens, it is done entirely despite the control of politicians and administrators. It appears this misnorming dysfunction is also happening in the field of medicine, where the power of doctors is overwhelmed by the even greater resources of the insurance and legal industries.

Orginality then and now

The 20th Century ideal of originality was based on an individual as sufficient condition of creation: “I alone originated this.” Or “the help I got arriving at this original idea could have come from any number of sources, but I alone am the one irreplaceable element.”

I hope the 21st Century ideal of originality will be based on an individual as necessary condition of creation: “Had I not been there this would not have originated. But the same is true of my fellow-collaborators.”

Applications

Some people, when confronting an abstract idea, ask “what can I do with this, practically, concretely, in specific applications?”

Other people, when confronting a concrete practicality, ask “what can I learn from this, theoretically, abstractly, generally?”

Unfortunately, all too many people in the business of concrete practicality do not regularly confront abstract ideas because they lack a taste for the theoretical, and too many people in the business of abstract theory do not regularly apply their theories in concrete situations where they need to affect change, because they lack a taste for the practical.

Had I understood myself earlier, I might have protected myself from the harassment of the business world, but I think I might have followed a better-beaten curriculum. Then again, I might have travelled further along a paved road and come to where it could be paved further. But then… is “further along the same path” really where we want to go? I don’t know. My curriculum has been a mixture of accident and intensely urgent questions that seem to erupt up from beneath myself in response to my efforts to live this practical life I’ve blundered into.

Where we are

An irritable, snobby, consensual contempt — “everyone who matters knows those people are hateful idiots” — stands on one side; paranoid, delusional belligerence stands on the other. Both claim privileged knowledge of “what’s really going on”, and this knowledge not only absolves them from respect, or even forbids them to respect — it philosophically precludes respect. We are philosophically ill, and this illness, being a species of mental illness, is reflexive: mental illness shows us a world that confirms the truth of our views.

Drawing on every side of the brain

In high school, all my art teachers taught us to draw and paint the shapes our eyes “really” saw. We were discouraged from drawing the things we believed we were depicting — eyes, noses, vases, cow skulls, gourds, drapes — and encouraged instead to draw the shapes that were said to precede our objective interpretations. We did zillions of blind contour drawings. We drew and painted shapes instead of trying to model the dimensional forms we believed were there. It was an interesting experience. I learned to shift into a trancelike consciousness that made the visual world hyper-vivid, and disabled speech.

Toward the end of college I met a prickly teacher who demanded a different style from her class. Now we were to observe, analyze and model forms. She taught us methods for rendering various three-dimensional effects on flat plains, so we could translate the forms in space we learned to understand to what charcoal and paper could convey. It was an incredibly difficult shift, which I experienced as an undoing of years of skill development.

In the years after I did some other visual thinking development, but they were all remote from figurative drawing. I learned to compose pages and screens to aid in comprehending complex information. Shortly after college, I experimented with translating musical compositions into visual ones via the language of mathematical ratios. Most importantly, though, I developed an ability to collapse complexity into simple visual diagrams, which are tools for conceptualizing information, not only existing data, but for framing incoming data on an ongoing basis. They are visual hermeneutic tools. I philosophize visually first, and even when I translate the visuals into words, I keep wanting to retain the visual qualities, which might be why I’m tempted toward prosody. Not for the sake of sounds (or not primarily), but for the sake of structure. I want important thoughts to be expressed in linguistic crystals.

Now my job has me doing figurative drawing again, but in a style going driving me back further into those left-brained natural habits of seeing and drawing I worked so hard to break and replace in my teen years. Now I am sketching ideas with the goal of communicating complex ideas as simply as possible. It is somewhere between cartooning and writing in pictograms.

My life as a visualizer-thinker has led my on a tour through my brain and shown me how many ways we can bilateralize what we see and know.

Laddering

In marketing there is a research technique known as laddering for getting at a customer’s root motivations. I’ve also heard it called the “seven whys”. When interviewing a customer about her feelings about some aspect of a product, the interviewer asks “why?” and then “why?” again, until the customer is unable to go further. This technique is used to uncover the fundamental emotional drivers of a customer’s behaviors.

A journalist friend of mine uses a similar technique to get at the emotional drivers behind people’s beliefs. When an interviewee makes an assertion she asks “How do you know?” and then “How do you know that?” until the interviewer is no longer able to produce an answer. She then asks “Why do you care?”

I think a procedure like this is necessary in politics. When a person claims our system needs to be overhauled and replaced with some radical alternative we should ask “Who decides that?” and then “Who decides that they decide?” and so on until there no answer but “because that is what is right.” And that answer, of course, means “Me. I decide.”

Design talks

A list of design theory/practice ideas I’ve had that could become talks, all of which include monographesque provocatively non-descriptive titles with almost-clarifying subtitles, separated by colons:

  1. “No Pain, No Gain: Necessary Suffering in Innovation” – The agonizing experience of navigating the vacuum between framings fits poorly inside the fantasy image of creativity peddled by Design Thinking to the freedom-craving lanyard-tethered denizens of cubicle-land. Real, deep creativity is intensely painful at key points in the process, very few people are willing to undergo the ordeal, and anyone with authority will be tempted to use their power to abort innovative thought when they start to feel the anxiety inherent to the kind of radical reframing that produces innovative ideas.
  2. “Philosophy of Design of Philosophy of Design of: How Philosophy Is a Design Medium” – The implications of Dewey’s Instrumentalism crossed with both the methods and experiences of human centered design suggests that philosophies are mind-reality interfaces which ought to be thought of in terms of good design rather than faithful representations of truth.
  3. “Lean How?: How Design Methods Make Waste Tradeoffs” – Lean methodologies tend to emphasize efficiencies of time and money, but these are often gained at the cost of wasting other resources. This talk proposes looking at forms of internal waste (time, money, team morale, organizational credibility) and external waste (customer goodwill, innovation opportunities, attention and brand equity) and seeing choice of methodology in terms of waste trade-offs.
  4. “Who Is Our Engineer? is the New “Who is Our User?”: The Relationship Between Designers, Engineers and Users” – One of the most misconceptions that limits the effectiveness of design in many organizations is the notion that design fits inside a engineering as the people who responsible for making the “presentation layer” of an engineered product or service. This talk argues that flipping this relationship inside out and viewing engineering as a discipline within design permits both engineers and designers to increase the effectiveness of the other. In addition it will be argued that every relevant design discipline has one or more engineering disciplines involved in actualizing the design, and that design competence in any particular medium involves a working rudimentary knowledge of its engineering aspects and and understanding of how to collaborate with engineers of that discipline.

“I am unique”

One of the greatest obstacles to relating to individuals as individuals is need.

The need might be utilitarian. We look for someone who can perform some useful function for us. We might see them as a useful role. This person is an engineer, a designer, a manager, etc.

The need might be emotional. We look for someone to fill a hole in our life. We might see them as some kind of fulfillment, completion or soulmate. As wonderful and romantic as the language might sound, this is still a failure to value an individual for their own individuality. The other is reduced to one’s own feeling of wholeness, or, worse, and more commonly potential wholeness — a longing.

Finally, the need might be cognitive: a need to feel secure in one’s understanding. We reduce people to categories with attributes which help us anticipate and explain their beliefs, behaviors and attitudes and to quickly give us a moral and possibly practical relationship with them.

It’s not that we should never do these things. I believe we always will and even must suppress the individuality of the people we meet. The who-ness of most individuals will never shine through the opacity of the what-ness of what we take them to be. (See Arendt quote below.) But we should know when we are suppressing individuality, to know how to invite individuality and to know what it feels like when individuality approaches. And most of all, we must work at wanting individuality and to be vigilant of those times when we do not want it and want to push it away or even to deny its existence. These kinds of knowing carry us from the ethical into the religious.

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Re: the what-ness of individuals, Hannah Arendt’s hard-nosed realism is on the mark:

No society can properly function without classification, without an arrangement of things and men in classes and prescribed types. This necessary classification is the basis for all social discrimination, and discrimination, present opinion to the contrary notwithstanding, is no less a constituent element of the social realm than equality is a constituent element of the political. The point is that in society everybody must answer the question of what he is — as distinct from the question of who he is — which his role is and his function, and the answer of course can never be: I am unique, not because of the implicit arrogance but because the answer would be meaningless.

To know an individual is precisely to make the answer “I am unique” meaningful.

Why you should be mad about Lean Startup

Lean Startup externalizes usability costs to users.

To combat this practice, if I find a usability issue I call tech support and have them walk me through the interaction. These calls cost a company a significant amount of money and makes it less profitable for them to skip the user-centered design steps that ensure a decent experience for users.

I urge everyone who cares about design to do the same. Stop wasting your time and energy trying figure out how bad designs are supposed to work, and start wasting the company’s resources instead.

 

The long story on Lean Startup:

Before Lean Startup, companies invested in user centered design processes, including usability testing, to ensure customer’s tools always worked well. The highest priority was given to protecting customers from design mistakes that inflicted frustration and interfered with their lives. Software was released only when the flaws were fixed and the software was ready for human use.

Lean Startup changed all that. It advises companies to not invest money in design and research, but instead to release the software sooner, even though this is likely to expose customers to usability errors, frustration and confusion. Rapid release cycles enable the problems to be spotted in analytics and quickly corrected. This enables the company to accelerate software improvements and outpace competitors.

With Lean Startup, it’s all about competing to be the best product first. It’s all about the company’s product surpassing the competitor’s product — not about the customer’s tools working as they should and providing a great experience. It’s all about how good the company’s software gets, not how bad their customers feel while using untested, hastily hacked-together interfaces.

 

Jesus as Jewish missionary

A friend of mine said “…so basically, Jesus converted you to Judaism.”

Yes. My attempts to understand Jesus’s teaching without the overwhelming influence of Paul’s interpretation led me to sharing Jesus’s faith, which precludes idolizing him as a god, a mistake which I am certain Jesus would have found alarming and abhorrent.

It also precludes any notion of Jesus descending from heaven to radically interrupt or to complete or perfect the Jewish tradition. The tradition was always and still is constituted of disruptions, breaks, repentance, atonement, redemption, rebirth — and it takes a highly partial (and in my opinion, grossly distorted) view of Judaism to pick out one episode from this long story and view it as a radically new first chapter of a new story.

That being said, I do feel that I share a degree of faith with some Christians I know. But that is despite their beliefs, and most of all the belief that their beliefs are the crux of their faith.

 

Will over feeling

I do not care how I feel, and neither should anyone else.

I feel all kinds of stupid things all the time, and I cannot afford to take them seriously.

What matters — what I take seriously about myself — is what I decide, what I will, what I do.

And what I will is a product of how I think.

How I think is who I am.

*

How a person thinks is connected with but not the same as what a person thinks.

To know a person’s beliefs is not to know that person’s faith.

*

We conflate belief and faith because we have never learned how to understand faith. One must have a certain faith to know faith and I suppose that is probably what Christians call “grace”.

Synesis

To understand another culture it is necessary for an ethnographic investigator to suspend or temporarily suppress their own reflexive cultural judgments, at least long enough to get a sense of how life looks and feels from within the other culture’s lifeworld. If the investigator carries their own convictions and habitual judgments into the investigation, they will objectify and misunderstand that culture. What does it mean to objectify and misunderstand? To understand the distinction we must contrast it with a form of understanding that avoids objectification, a “subjectifying” understanding.

In subjectifying understanding — what I prefer to call synetic understanding, or synesis — one continues to understand objectively, but this objectivity is developed from a shifted subjectivity. This subjectivity is the true “objective” of the effort.

This absolutely does not mean objective fact is made secondary to feelings and tastes. On the contrary, objective rigor is required to discover the subjective truth upon which the objectivity stands (thus the term under-standing). Success means learning how another subjectivity makes coherent objective and subjective sense of the world. As Geertz eloquently observed, this does not entail some kind of empathic miracle involving soul transplants or mystical unions. It involves deep learning that permanently changes how we see.

But, then… maybe it is mystical. The kind of change of mind that result from synesis can have very strange effects that resemble religious conversion. In fact, I believe religious conversion is the same phenomenon, one where the shifted understanding is so comprehensive it overwhelms all prior understanding. After experiencing this firsthand myself, and I find it impossible to read about religious conversions and not recognize my own experiences in them. So what if their shift resulted in convictions about the nature of reality that I find non-credible: I think the medium is the message, and the ostensible “good news” is an artifact of the change.

This is why I care little about the theological content of a person’s belief.

*

One reason I dislike the word empathy is it overstates the importance of feeling-with. We think we have empathized with an angry person if we get angry with them about the things they are angry about. This does not lead to understanding. No synesis results. We just adopt someone else’s beliefs in an effort to share their feelings.

The popular left appears to have no concept of understanding apart from this sentimental counterfeit of understanding. Refusal to participate in it is viewed as hard-hearted or self-interested uncaring ignorance.

*

Ethnocentrism can also be temporal. To understand our own culture’s past (in order to learn from it) we must suspend our own time’s value judgments. If we fail to do this, we are exactly like the colonists who judged native populations to be “savages” and due to this failure became savages themselves.

To look at the history of this country from the moral standards of today, and to reverse cherry-pick examples of wickedness in order to condemn it and cast doubt on its present worth and legitimacy is an egregious example of temporal ethnocentrism, not to mention historically inaccurate. To judge the USA we must compare it to what preceded it, because that gives us a much better idea of what life might be like today had it never existed.

Today’s “wokeness” (a misnomer of unparalleled proportions) is an effect of the abundant liberty produced by the very institutions that it condemns. That liberty allows us to see for ourselves and judge for ourselves, however incorrect and illiberal our conclusions may be.

*

To overcome a male tendency to “objectify” women, one thing is needful: Learn from the one you love, be transformed in the learning, and then, as a transformed self, love even better. Learn willingly, actively, objectively, transformatively. Do not settle for sympathetic agreement.

*

Synesis — subjective understanding — is not the same thing as sympathetic agreement. Sympathetic agreement obstructs understanding by giving you a sentimental counterfeit to genuine, transformative shared knowing.

*

I’m going to re-re-re-post one of my better aphorisms, spelled out a little more explicitly:

The bartender who patiently listens to your sad story is not interested in who you are. The brawler who picks a fight with you wants to know what you are made of.

Belief versus faith

The ideas we profess are our beliefs. The ideas we use to produce our thoughts and to guide our actions — these are faith.

The two rarely coincide.

*

The better a thing is suited to its purpose, and the more skillful we become using it,  the less we notice that thing while we are using it.

For instance, when we write, we are are absorbed in the words we are saying more than we are thinking about grammar, or the letters that make up the words, or the shapes of the letters, or the movement of our hands, or how we are manipulating the pen. Only when we hit a difficulty using one of these layers of tools do we stop and notice and think about what we are doing.

The concepts we use are the same way. They are extensions of our mind to the point where they seem to be mind itself, and we notice only the ideas we make with them. Because of this, we can forget that we can acquire or retire concepts if the thoughts we are making with them, or the actions we perform using them are faulty and lead us into mistakes or confusions.

*

To philosophize is to intentionally design the conceptual interface between one’s mind and the realities one experiences.

 

Principled hypocrisy

One of the most distinctive virtues of Generation X developed out of what was initially identified as its distinctive vice: apathy.

It is a virtuous cynicism, a principled hypocrisy, a refusal to allow social norms to dictate individual sense of value.

To what was (at that time) the most narcissistically sanctimonious generation ever known, the Boomers, Gen Xers seemed to care about nothing at all. This, of course, was an artifact of Gen Xers caring nothing for those specific things that Boomers considered important and worthy of passionate unanimous commitment. Gen Xers actually did care about other things, namely exercising the freedom to care about what one actually feels to be valuable.

When Gen Xers found themselves in milieus that imposed values and beliefs that did not connect with their own values, their strategy was to protect their true inward experience by treating the performative requirements as an external game. As kids, there was more outward expression of cynicism, more eye-rolling and resistance. The game was moronic, and the contempt was allowed to show through. As adults, personal responsibilities increased and became bound up with the welfare of loved ones, public personas became more opaque, and the inner life was confined to and concealed within the private sphere. Gen X is the geode generation.

Of course, to the Boomers and their somehow even more sanctimonious, narcissistic and aggressive offspring, this privacy might seem cowardly, selfish — or, worst of all, inauthentic — but a glance at census data should show the prudence of this strategy. Gen X is a tiny generation, composed of genuine individuals. If Gen X wishes to preserve individuality against two massive ideologically aggressive and cohesive generations profoundly offended by dissent, flight might make more sense than fight. In conditions like these, where people are socially sanctioned for ideological nonconformity attempts at authenticity will come at the expense of one’s own inward sense of truth. In times like ours, individuality goes underground or ceases to exist. If, as a friend of mine has suggested, that disagreement is a form of respect, it follows that agreement can be a form of contempt, and I would argue it might be time to once again allow the contempt shine through. If there was one characteristic of Generation X that could rival apathy, it was irony.

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Note from Feb. 15: Of course, it is unprincipled hypocrisy for a professed liberal to praise or condemn entire generations as a group. It is true that individuals coalesce around shared worldviews and function from them as collectivities, and that generational worldviews tend to shape the character of individuals — but it is easy to move from that position to seeing individuals as mere products of their generation and then further into the illiberal habit of seeing people primarily as examples or even agents of some collective “spiritual” being, as mere types.

I am leaving this post up as an example of what I look like when I have an illiberal relapse.

Theological geometry

My native language is geometry. Until I see the shape of a thought, I don’t truly know it.

This morning, reading Inventing the Individual, I realized Borges might have given me the shape of my theology 25 years ago. When I went back to the source, “Pascal’s Sphere” it was even better than I recalled.

In one part of the Asclepius, which was also attributed to Trismegistus, the twelfth-century French theologian, Alain de Lille — Alanus de Insulis — discovered this formula which future generations would not forget: “God is an intelligible sphere, whose center is everywhere and whose circumference is nowhere.”

The miracle of humanity is that each of us is one unique center of God’s intelligible sphere, one instance of everything, which overlaps all others, sometimes harmoniously, sometime jarringly.

The recollection happened as Seidentop described the 14th Century debate between William of Ockham and the allegedly essentialist followers of Thomas Aquinas as “[turning] on the question of God’s rationality versus God’s freedom.” I realized that I side against Ockham’s opponents, but that I would prefer debate the question in terms of God’s  total monistic rationality versus God’s distributed pluralistic reason. Whatever of God we can understand objectively or subjectively participate in, it is at best from one center in relation to other centers. The circumscribing totality is not for us, and is not only none of our business, it forbidden.

I’m pretty sure I’m just restating Process Theology.

Liberal symbol

I’ve been marking passages in Inventing the Individual that show the emergence of liberal traits. I’m making a list of these traits in the back of the book, with the goal of distilling a set of liberal family resemblances which, when viewed together as a gestalt, might give me new ways to understand liberalism or reveal new kinds of liberalism that better suit the needs of this moment in history.

But this post is not about that project. It is about the circle-L symbol I have been using in the margin to mark the proto-liberal passages. I like this symbol. It is the anarchy circle-A’s elegant cousin.

In these days of rampant illiberalism on both the right and left, where liberal ideas are more likely to inspire doubts, cynicism and scorn than consent, maybe it is time to equip liberalism with a re-revolutionary symbol. Because liberalism is revolutionary, and on the grand scale of history nothing could be more prosaic than a collectivist relapse, however intense the overturning feels.

Blackness

When there is no light and we see only blackness, we think we see nothing.

We look out into the emptiness of space and we see blackness, we think we see nothing.

We see nothing when we look out at the world and cannot see what is outside the periphery of our vision. We see nothing when the scotoma in each of our eyes fills in the hole in our seeing with nothing-missing. That is what nothing looks like, and it resembles blackness only in that it deprives the eye of objects.

I think this is why I have gradually rejected the phenomenological metaphor of horizon. Nothingness is not distant. No vantage point, however high, can reveal it. Only movement, memory and thought makes nothingness known.

Peripatetic philosophy is a redundant phrase.